Terms of Use

Last updated 19 September 2026.

These terms cover the use of InstaConnect Online (the service). Two kinds of people use it: a hotel, which registers an account and puts our QR codes in its rooms, and a guest, who scans one of those codes. By registering an account or by using a room page, you accept these terms. If you do not accept them, please do not use the service.

1. What the service does

InstaConnect Online gives a hotel one web page per room, reached by scanning a printed QR code. From that page a guest can message the reception desk, read the hotel's wifi details, order from the hotel's room service menu, ask housekeeping for items, and request the hotel's other services. The hotel sees all of it on a dashboard and answers from there.

InstaConnect Online is a messaging and ordering tool. We do not prepare food, clean rooms, provide wifi, drive cars or deliver anything. Every item, price and service shown on a room page is published by the hotel, supplied by the hotel, and is a matter between the hotel and its guest.

2. Accounts

A hotel account needs a User ID, a password and working contact details. You are responsible for everything done through your account. Keep the password and the recovery code to the people who need them, and change the password through the account page if you think either has been seen by someone else.

We cannot read your password or your recovery code. They are stored scrambled and cannot be reversed, which is why the recovery code is the only self service way back into an account.

You confirm that you are authorised to act for the hotel you register, and that the details you give us are true.

3. Room pages and QR codes

A room page has no login: whoever holds the link, or scans the card in the room, can use it. That is deliberate, it is what makes a QR code useful to a guest with no app and no account. It also means a room page should never be used for payment details, identity documents or anything else that would be unsafe in the hands of the next person in that room.

When a guest checks out, the hotel should press New guest on that room so the arriving guest starts with a clean page.

4. Orders and requests

An order placed through InstaConnect Online is an order placed with the hotel. Prices shown are the hotel's prices in the currency the hotel has chosen, and whether they include taxes or service charges is for the hotel to state. No payment is taken through InstaConnect Online: the hotel bills the guest in its own way, usually on the room folio.

A request sent through InstaConnect Online is not a guarantee of service. The hotel decides what it can supply and when, and confirms or declines on its dashboard.

5. Emergencies

InstaConnect Online must not be used to report an emergency. It is an ordinary web page over an ordinary internet connection and nobody is guaranteed to be reading it at any given moment. In an emergency, use the telephone, the in room emergency instructions, or the relevant emergency number.

6. Acceptable use

Do not use the service to send unlawful, abusive, threatening or deliberately false messages, to impersonate somebody else, to send bulk or automated traffic, to try to reach another hotel's data, or to probe, scan or overload the service. We limit how fast a single room can send messages and requests, and we may block traffic that looks abusive.

7. Content published by the hotel

Menus, prices, service descriptions, wifi details and replies to guests are published by the hotel and remain the hotel's responsibility, including their accuracy and their compliance with the law, for instance food labelling and price display rules. The hotel grants us permission to store and display that content for the purpose of running the service.

8. Availability

We work to keep the service up, but we do not promise that it will be uninterrupted or error free. Maintenance, a hosting failure, an internet outage at the hotel or on the guest's phone can all make a room page unreachable. Keep your front desk telephone working.

9. Demo hotel

The demo hotel on this site is public and anyone can edit it or write in its chat. Treat everything there as visible to the world, and never put real guest information into it.

10. Suspension and closing an account

You may stop using the service at any time; take your QR cards down and the pages stop being of any use. We may suspend or close an account that breaks these terms, that is used unlawfully, or that puts the service or other users at risk.

11. Liability

The service is provided as it is. To the extent the law allows, we are not liable for indirect or consequential loss, for lost profit or goodwill, for a meal that arrived late, a towel that never came, a booking the hotel did not honour, or for any dispute between a hotel and its guest. Nothing in these terms limits liability that cannot be limited by law.

12. Changes

We may update these terms as the service changes. The date at the top shows when they last changed, and continuing to use the service after a change means you accept it.

13. Law

These terms are governed by the laws of India, and the courts of India have jurisdiction over any dispute arising from them.

14. Contact

Questions about these terms go to InstaConnect Online support at info@instaconnect.online.